The Microsoft Surface Book 2 was already a hit before it was even announced, and once computer lovers everywhere got a glimpse of it, there was no doubt Microsoft had a hit on its hand. However, not long after its release, gamers have already discovered a battery glitch that could present users with problems if they like to enjoy long gaming sessions. It seems that during gameplay, the battery tends to be drained, even if the device is plugged into a wall outlet.
In the beginning, many weren’t sure if this problem was real, or just something being imagined by gamers. However, Microsoft has confirmed the rumor that there is a glitch with the battery or power systems on the Surface Book 2.
So what exactly is this power problem? It seems that when gamers load up their favorite high end games, the Surface Book 2 manages to use up to 10 percent of the battery per hour even when the device is plugged in.
Basically, this is a result of the power adapter simply being pushed to its limits because of the powerful hardware. When gaming, many games will make high use of your graphics card along with your processor. Using the Nvidia graphics card on your Surface Book 2 will pull about 70 watts of power. Add that to the 35 watts of power the processor needs and then all the remaining watts needed to power everything else, and you can see that your Surface Book 2 is pulling a lot of power.
Unfortunately, Microsoft only included a 102-watt power adapter with the Surface Book 2. Of those 102 watts, your laptop only receives about 95 watts. Now, if you are only somewhat clever with math, you see that it doesn’t quite add up.
In a statement to The Verge, Microsoft confirmed the problem but stated that it will never fully drain when plugged into a wall outlet. “The Surface Book 2 Power Mode Slider is provided as a means to give the user control over the range of performance and battery life,” a spokesperson said.
“In some intense, prolonged gaming scenarios with Power Mode Slider set to ‘best performance’ the battery may discharge while connected to the power supply provided in-box with Surface Book 2.
“However, through power management design, the battery will never drain entirely, ensuring that users are able to keep working, creating or gaming.”
During the statement, Microsoft emphasized that the laptop was designed for developers and designers, not gamers specifically. Yes, the machines will power the latest games, but really they weren’t designed for that purpose.
“Surface Book 2 was designed to deliver unmatched power and performance for anyone who needs a powerful machine to work and create, making it a great option for STEM professionals (designers, developers, engineers),” the spokesperson said.
So far, Microsoft has made no mention on plans to fix these issues. Whether a software fix will do it or will they start shipping more powerful power supplies no one knows. They may not do anything. If you are considering a Surface 2 Book, you may want to take note if you plan on doing a lot of gaming on this device.
About the author
Matt is an IT professional with over fifteen years experience supporting network infrastructure and computers. An avid gamer, Matt enjoys his time playing and writing about his experiences both in the IT world and in the gaming communities. You can find more of his writing for LaptopNinja where he enjoys talking about everything tech.