Lenovo Recalls ThinkPad X1 Carbon

Last Edited: March 4, 2018 | Published: February 11, 2018 by

Lenovo Recalls ThinkPad X1 Carbon

If you own a Lenovo ThinkPad X1 Carbon, then you need to keep reading. After several reports of the laptops overheating, Lenovo has issued a voluntary recall of all fifth generation ThinkPad X1 Carbon laptops.

According to the company, a limited number of machines may have a loose screw that could damage the battery. The resulting damage can lead to the battery overheating and could even be a fire hazard. Needless to say, if you own one of these devices, I would take a closer look at the recall.

The machines in question were manufactured between December 2016 and October 2017 and are considered part of the fifth generation line of the ThinkPad X1 Carbon. It seems the company has known about the issue for at least several weeks, and is now doing something about it after pressure from consumers and the Consumer Product Safety Commission.

“In cooperation with the U.S. Consumer Product Safety Commission (CPSC) and in the interests of public safety, Lenovo is voluntarily recalling some ThinkPad X1 Carbon 5th Generation laptops. Lenovo has determined that a limited number of such laptops may have an unfastened screw that could damage the laptop’s battery causing overheating, potentially posing a fire hazard.”

Not all of the ThinkPad X1 Carbon laptops are a part of the recall, and it all depends when your particular laptop was manufactured. If your laptop is part of the recall, Lenovo has asked that you stop using your laptop immediately and setup an appointment to have your laptop inspected and, if needed, have the screw removed. While they don’t mention the battery specifically, one would assume that if they find machines with the loose screw and a damaged battery that those would be replaced as well.

To find out if your laptop is part of the recall and to setup an inspection of your device, visit Lenovo’s recall page here. All you will need is your machine type and your serial number. While you can look those up for yourself and enter them, if you aren’t sure Lenovo has a tool that will detect them for you so you can then enter them into the site.

I should tell you that while there is a risk of a fire from this damage, no fires have been reported yet due to this flaw in the laptop. The problem itself was detected after several reports of overheating, but this overheating hasn’t resulted in a fire as of this writing. Hopefully, no fires will occur before Lenovo can fix all the affected laptops.

While living without your laptop for several days or even longer while you schedule an inspection and maybe even a repair, overheating could be even worse. After all, who wants to risk a fire?

If you have any questions about this recall, you can call Lenovo directly. “Should you have any further questions, you may contact Lenovo Services at 1 800-426-7378 for U.S. residents, 1 800-565-3344 for Canadian residents or an authorized Warranty Services Provider. International contact information for recall support is available at https://support.lenovo.com/supportphonelist. When you contact a technical support representative, please advise them you are calling in reference to the ThinkPad X1 Carbon 5th Generation laptop recall.”

About the author

Matt Garrett

Matt is an IT professional with over fifteen years experience supporting network infrastructure and computers. An avid gamer, Matt enjoys his time playing and writing about his experiences both in the IT world and in the gaming communities. You can find more of his writing for LaptopNinja where he enjoys talking about everything tech.

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