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Do Your Homework Before You Get Your Laptop Repaired

Do your homework about your warranty before you get your laptop repaired or you could find yourself responsibility for the entire repair.

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Do Your Homework Before You Get Your Laptop Repaired

There is nothing worse than trying to deal with a laptop that is in need of repair, especially if it is a hardware problem.  While most laptops come with great warranties on their parts, if you don’t follow the proper procedures, you could find yourself stuck with the cost of the repair or, even worse, voiding your warranty altogether.

A Little About Warranties

Most laptop warranties will cover many types of problems except for damage that you caused from drops or liquid accidents.  In many cases, these warranties are good for about a year and often you have the option to extend that warranty for up to three years depending on the manufacturer.  Of course, what they don’t tell you when you do this is exactly what you need to do if you do run into a problem.

Avoid Your Computer Geek Friend

While you may be tempted to buy a case of beer for your computer geek buddy to repair it, do this at your own risk.  In most cases, hardware manufacturers require that you use a certified repair shop to do the repairs.  Now, if your warranty has already expired, knock yourself out, but if you are still under warranty, your friend isn’t the way to go.

Certified Dealers

Most of the largest computer repair shops out there go through the trouble of getting certified with a variety of manufacturers.  This allows them to make repairs that are covered under warranty for the dealer.  In most cases, you should only use these dealers if you don’t want to ship your laptop back to the manufacturer for repair.  However, just because they are certified, doesn’t mean you can just pay them a visit without talking to the manufacturer first.

Watch the Process

Most manufacturers have well established processes that you must go through if you want to get your laptop repaired using its warranty.  If you fail to follow this process, you could find yourself in violation of the warranty.  While this could void the warranty, in most cases it just means that the warranty no longer applies to the repair you had done, meaning that you are responsible for the total cost.  Before you take your laptop to any certified dealer, always contact the manufacturer first to be sure you follow the proper procedures to get it repaired.  In most cases, the certified dealers are allowed to make the repairs on the manufacturer’s behalf, but only after you have filed the proper paperwork to start your repair process.


Dealing with a troubled laptop is stressful enough, so don’t make the mistake of not following the procedures when you are getting it repaired and ruining your laptop investment.  All that will do is add fuel to your stressful fire.  Instead, check your warranty or call your manufacturer first before you do anything so you know exactly what you need to do to get your laptop repaired under warranty so you are not out that money for a potentially expensive repair.  While it may take a little longer, the extra time is definitely worth it as it could save you potentially hundreds of dollars when dealing with a faulty laptop.

By Matt Garrett

Matt is an IT professional with over fifteen years experience supporting network infrastructure and computers. An avid gamer, Matt enjoys his time playing and writing about his experiences both in the IT world and in the gaming communities. You can find more of his writing on our sister ShopNinja sites where he enjoys talking about anything and everything tech.

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